Customer Service Commitment

AXA Singapore will make every effort to provide a high level of service expected by all our policyholders. If on any occasion our service falls below the standard of your expectation, the procedure below explains what you can do:

• Your first point of contact should always be your insurance agent or broker. Alternatively, you may submit your feedback to the AXA Manager in charge of the matter you are raising.
  
  
• We will acknowledge receipt of your feedback within 3 working days whilst we look into the matter you raised. We will contact you for further information if required within 7 working days and provide you with a full reply within 14 working days.
  
  
• If the outcome of your complaint is not handled to your satisfaction, you can write to:
  
  For Life Insurance customers:
  
  Chief Executive Officer
  AXA Life Insurance Singapore Pte Ltd
  8 Shenton Way #27-02 AXA Tower
  Singapore 068811
  
  For General Insurance customers:
  
  Chief Executive Officer / Chief Operating Officer
  AXA Insurance Singapore Pte Ltd
  8 Shenton Way #27-01 AXA Tower
  Singapore 068811
  
  We will respond to your appeal within 14 working days.
  
  If you are still dissatisfied with the CEO's response, we will refer you to a dispute resolution organisation, Financial Industry Disputes Resolution Centre Ltd (FIDReC) which is an independent organization. FIDReC's contact details are:
  
  Financial Industry Disputes Resolution Centre Ltd
  112 Robinson Road #13-03
  HB Robinson
  Singapore 068902
  Telephone: (+65) 6327 8878
  Fax: (+65) 6327 8488
  Email: info@fidrec.com.sg
  Website: www.fidrec.com.sg
  
  

  Important

  Please remember to quote your Policy reference in your communication.